Membership Changes for the Pandemic
We are a locally owned business, normally employing over 50 people from the local area; they along with our members (you!) are the community that helped build this gym. As a member you directly affect our ability to pay our employees.
Some members have graciously asked how they can support the gym during this closure. We are humbled and grateful for any support, even just the words of encouragement mean more than you know. Any continued membership dues you are willing to pay will go directly toward our ability to pay the employees that we were able to retain. We understand that this is not an option for everyone.
We are freezing all memberships during our closure.
Prepaid Membership (including annual and single month): Will be pushed out after we reopen by the amount of time remaining on your prepaid membership. There is no reason to fill out a change request unless you have a specific comment or question.
AutoPay Membership: Please choose one of these options for your membership
- By default, the freeze fee will be $0 while we are closed, and we'll add half a month onto your membership when you unfreeze after we reopen. If this is your choice, then no further action is required on your part. You will not be billed again until we reopen.
- You may continue paying your regular dues amount. Fill out the change request below, and choose Freeze my membership, indicate Option 2 as the Reason for Freeze.
- You may choose to pay the standard freeze fee of $7/person/month. Fill out the change request below, and choose Freeze my membership, indicate Option 3 as the Reason for Freeze.
- You may choose to pay any amount. Fill out the change request below, and choose Freeze my membership, indicate Option 4 as the Reason for Freeze.
If you would like something different than the default action then we ask you to fill out the change request form below. This is the most reliable way to ensure your request is processed properly and that you get confirmation it was completed. If anything is unclear please email info@AscentStudio.com with questions. Since the gym is closed we are unlikely to answer a phone call.
If you do want to terminate your membership or update other information about your account, or if you need a prorated refund for the last half of March please use the membership change form below.