Membership Changes

Please note: We froze all memberships during our closure.

All memberships will remain frozen until you come in to climb again, or make a membership change request (below) to unfreeze your membership.

Prepaid Membership (including annual and single month): When you unfreeze your membership the end date will be pushed out by the amount of time that your membership was frozen - so you'll have as much time left on your membership as you had before our closure. There is no reason to fill out a change request unless you have a specific comment or question.

AutoPay Membership: During the closure we did not charge a freeze fee. Since we reopened we have started charging the standard freeze fee again on July 1.

AutoPay Membership with 2 month prepaid: If you started an AutoPay membership in January or February and you avoided the startup fee by prepaying 2 months, then it is possible that your billing resumed before it should have. If you think this may have happened to you, please do not hesitate to bring it to our attention. You may either fill out the change request form and put your question/concern in the comments, or you may simply come in and talk to the desk staff and we can sort it out.

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